Call recordings can be used in several ways to improve overall productivity of a company and have a positive impact on its bottom line.
Even in a world that seems to be dominated by the internet, many consumers still prefer to handle any customer service issues over the telephone. With so much emphasis on a business’s ability to provide quality customer support in this manner, it’s essential to use best practices when handling customer calls. RingCentral call recording is an excellent way to gage how proficient an individual or team is at doing this. It’s also a great way to ensure that companies and their agents are compliant with legislation.

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